Interacting with Applicants
- How to send a message to an applicant or respond to an enquiry
- Viewing or unarchiving a previously archived applicant/enquiry
- How do I inform an applicant that they have been unsuccessful?
- How does an applicant accept my permission request?
- What's the difference between permissions and invites for MyRentalCV?
- Why do I need to request permission to view my applicant's MyRentalCV?
Navigating your Applicant Management Dashboard
- Filtering your applicant management dashboard
- What does the ‘Product Eligibility’ column indicate?
- How can I view an applicant's full MyRentalCV profile?
- What does the 'MyRentalCV Progress' column indicate?
- What does the 'Enquiry' column indicate?
- How do I search for an applicant?
Applicant Advice and Troubleshooting
- Why is my applicant not eligible for Rent & Legal Protection?
- I have sent a MyRentalCV invite but the applicant has said this has not been received. Why is this?
- An applicant said they have shared their profile with me, why can’t I see this?
- My applicant’s reference is still outstanding. How do I send a reminder?
- My applicant has sent a reference request to the wrong email address. How do I amend this?
- My applicant’s email address is incorrect. How do I amend this?